<div data-block="true" data-editor="fj8g8" data-offset-key="aoovf-0-0" id="isPasted"><div data-offset-key="aoovf-0-0"><span data-offset-key="aoovf-0-0"><span data-text="true" style="font-size: 16px;">We are very sorry you wish to return your item(s).</span></span></div></div><div data-block="true" data-editor="fj8g8" data-offset-key="ftkl3-0-0"><div data-offset-key="ftkl3-0-0"><span data-offset-key="ftkl3-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="fj8g8" data-offset-key="aq13l-0-0"><div data-offset-key="aq13l-0-0"><span data-offset-key="aq13l-0-0"><span data-text="true" style="font-size: 16px;">To return an item and obtain a refund, please follow this link to our </span></span><span style="font-size: 16px;"><a href="https://returns.reveni.io/castore-silverstone" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="aq13l-1-0"><span data-text="true">Returns Portal</span></span></a></span><span data-offset-key="aq13l-2-0"><span data-text="true" style="font-size: 16px;"> </span></span><span style="font-size: 16px;"><a href="https://web.global-e.com/returns/portal/oQTw" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="aq13l-3-0"><span data-text="true">&#xA0;</span></span></a></span><span data-offset-key="aq13l-4-0"><span data-text="true" style="font-size: 16px;">and follow the instructions.</span></span><span data-offset-key="cd4h3-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="fj8g8" data-offset-key="cd4h3-0-0"><br></div><div data-block="true" data-editor="fj8g8" data-offset-key="4bk90-0-0"><div data-offset-key="4bk90-0-0"><br></div></div><p><br></p>

How do I return my order?

<div data-block="true" data-editor="2esi2" data-offset-key="6tim2-0-0" id="isPasted"><div data-offset-key="6tim2-0-0"><span data-offset-key="6tim2-0-0"><span data-text="true" style="font-size: 16px;">&#x1F381;We&#x2019;ve extended our usual returns period to help make gifting stress-free.</span></span></div></div><div data-block="true" data-editor="2esi2" data-offset-key="6427r-0-0"><div data-offset-key="6427r-0-0"><span data-offset-key="6427r-0-0"><span data-text="true" style="font-size: 16px;">Purchases made from </span></span><span data-offset-key="6427r-0-1"><span data-text="true" style="font-size: 16px;">27th October 2025</span></span><span data-offset-key="6427r-0-2"><span data-text="true" style="font-size: 16px;"> can be returned until </span></span><span data-offset-key="6427r-0-3"><span data-text="true" style="font-size: 16px;">31st January 2026</span></span><span data-offset-key="6427r-0-4"><span data-text="true" style="font-size: 16px;">, giving you extra time to ensure every gift is just right. </span></span><span data-offset-key="3nop6-0-0"><span data-text="true" style="font-size: 16px;">Shop now with confidence, knowing you&#x2019;ll have plenty of time to return any items that aren&#x2019;t suitable. </span></span><span data-offset-key="ccd96-0-0"><span data-text="true" style="font-size: 16px;">Returned items must be unused and with all relevant tags still attached.&#x1F381;</span></span></div><p><br></p></div><div data-block="true" data-editor="fj8g8" data-offset-key="aq13l-0-0"><div data-block="true" data-editor="fj8g8" data-offset-key="aq13l-0-0" id="isPasted"><div data-offset-key="aq13l-0-0"><span data-offset-key="aq13l-0-0"><span data-text="true" style="font-size: 16px;">To return an item and obtain a refund, please follow this link to our </span></span><span style="font-size: 16px;"><a href="https://returns.reveni.io/castore-silverstone" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="aq13l-1-0"><span data-text="true">Returns Portal</span></span></a></span><span data-offset-key="aq13l-2-0"><span data-text="true" style="font-size: 16px;"> </span></span><span style="font-size: 16px;"><a href="https://web.global-e.com/returns/portal/oQTw" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="aq13l-3-0"><span data-text="true">&#xA0;</span></span></a></span><span data-offset-key="aq13l-4-0"><span data-text="true" style="font-size: 16px;">and follow the instructions.</span></span></div></div></div><div data-block="true" data-editor="fj8g8" data-offset-key="4bk90-0-0"><br></div>

How long do I have to return an item after I receive my parcel?

We are sorry that we are currently unable to offer exchanges however you can return your items for a refund if unworn and tags are still attached.

<p id="isPasted">We are sorry that we are currently unable to offer exchanges however you can return your items for a refund if unworn and tags are still attached.</p><div data-block="true" data-editor="fj8g8" data-offset-key="aq13l-0-0"><div data-block="true" data-editor="fj8g8" data-offset-key="aq13l-0-0" id="isPasted"><div data-offset-key="aq13l-0-0"><span data-offset-key="aq13l-0-0"><span data-text="true" style="font-size: 16px;">To return an item and obtain a refund, please follow this link to our </span></span><span style="font-size: 16px;"><a href="https://returns.reveni.io/castore-silverstone" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="aq13l-1-0"><span data-text="true">Returns Portal</span></span></a></span><span data-offset-key="aq13l-2-0"><span data-text="true" style="font-size: 16px;"> </span></span><span style="font-size: 16px;"><a href="https://web.global-e.com/returns/portal/oQTw" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="aq13l-3-0"><span data-text="true">&#xA0;</span></span></a></span><span data-offset-key="aq13l-4-0"><span data-text="true" style="font-size: 16px;">and follow the instructions.</span></span></div></div></div><div data-block="true" data-editor="fj8g8" data-offset-key="4bk90-0-0"><br></div>

What is your exchange policy?

Once your return is received by us, we will begin to process your refund within 7 business days. Please then allow up to a further 7 business days for the refund amount to appear in your account. If you have not received your refund within this time,

<p id="isPasted">Once your return is received by us, we will begin to process your refund within 7 business days.&#xA0;</p><p>Please then allow up to a further 7 business days for the refund amount to appear in your account.</p><p>If you have not received your refund within this time, please contact our Customer Services concierge <a href="https://merchandise.silverstone.co.uk/pages/contact">here</a> and provide the courier name and tracking number for your returned parcel.</p><p id="isPasted"><br></p>

How long will it take to receive my refund?

We are very sorry that unfortunately personalised items are not eligible for return and will be refused. These items will be posted back to you if returned.

<p>We are very sorry that unfortunately personalised items are not eligible for return and will be refused. These items will be posted back to you if returned.</p>

Can I return a personalised item?

Our packaging is a part of the product and must be returned with the goods. This is to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the

<h1 id="isPasted">Returns Policy</h1><div data-block="true" data-editor="2esi2" data-offset-key="6tim2-0-0" id="isPasted"><div data-offset-key="6tim2-0-0"><span data-offset-key="6tim2-0-0"><span data-text="true" style="font-size: 16px;">&#x1F381;We&#x2019;ve extended our usual returns period to help make gifting stress-free.</span></span></div></div><div data-block="true" data-editor="2esi2" data-offset-key="6427r-0-0"><div data-offset-key="6427r-0-0"><span data-offset-key="6427r-0-0"><span data-text="true" style="font-size: 16px;">Purchases made from </span></span><span data-offset-key="6427r-0-1"><span data-text="true" style="font-size: 16px;">27th October 2025</span></span><span data-offset-key="6427r-0-2"><span data-text="true" style="font-size: 16px;"> can be returned until </span></span><span data-offset-key="6427r-0-3"><span data-text="true" style="font-size: 16px;">31st January 2026</span></span><span data-offset-key="6427r-0-4"><span data-text="true" style="font-size: 16px;">, giving you extra time to ensure every gift is just right. </span></span><span data-offset-key="3nop6-0-0"><span data-text="true" style="font-size: 16px;">Shop now with confidence, knowing you&#x2019;ll have plenty of time to return any items that aren&#x2019;t suitable. </span></span><span data-offset-key="ccd96-0-0"><span data-text="true" style="font-size: 16px;">Returned items must be unused and with all relevant tags still attached.&#x1F381;</span></span></div><p><br></p></div><p>Our packaging is a part of the product and must be returned with the goods. This is to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.&#xA0;</p><style>
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</style><p>&#xA0;</p><p><span style="color: rgb(255, 255, 255);"><a href="https://returns.reveni.io/castore-silverstone" title="Returns Portal" rel="noopener" class="custom-button" style="color: rgb(255, 255, 255);">RETURNS PORTAL</a></span></p><div data-offset-key="4bk90-0-0" data-editor="fj8g8" data-block="true"><p>&#xA0;</p><div data-offset-key="4bk90-0-0" data-editor="fj8g8" data-block="true"><p><strong>Make sure you have the correct order number and are using the correct email address that you originally placed your order with when returning your items through our portal.</strong></p></div><p>The garments must be unused and with all relevant tags still attached. Our packaging is a part of the product and must be returned with the goods. This is also to ensure that the product(s) arrive back to us in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused. Refunds exclude any delivery &amp; shipping costs.</p><p>All returns are charged at <strong>&#xA3;5.50</strong>. This is deducted from the refund amount.&#xA0;</p><p><br></p><p><strong>EXCHANGE POLICY</strong></p><p>If you would like to exchange your item, please include your request on the dispatch note in your parcel. All exchanges must comply with the Silverstone returns policy.</p><p>We do not offer exchanges on football shirts in line with our Teamwear policy.</p><p>*Please note any free gifts sent with your order must be returned with your order when sending back for a refund/exchange. Failure to do so will result in a deduction from your refund.</p><p><br></p><p><strong>FAULTY GOODS</strong></p><p>Faulty goods refer to manufacturing issues. Items that are damaged because of normal wear and tear are not considered to be faulty.&#xA0;</p><p>To claim under your warranty, please contact <a href="https://merchandise.silverstone.co.uk/pages/contact" style=" text-decoration: underline;">here</a>. We will request a clear image of the fault and how the garment has been washed and dried. This will then result in the return of the garment.</p><p>Refunds will be credited to the purchaser&#x2019;s original method of payment. Original shipping charges will not be refunded. The amount will be refunded in the currency used to make the original purchase. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid.</p><p>Once the return is received into our warehouse, we will begin to process the refund as soon as possible. Please allow for up to 30 days for the refund amount to appear in your account.&#xA0;</p><p><br></p><p><strong>DISCOUNT CODES &amp; GIFTCARDS</strong></p><p>Please note at the time of purchase only one code is permitted.&#xA0;</p></div>

Returns & Refund information

To view the status of your return and refund, please login into your unique customer return dashboard here. Please enter the precise order number stated in your order confirmation, and the email address you used when placing your order. Please allow

<p id="isPasted">To view the status of your return and refund, please login into your unique customer return dashboard <a href="https://customers.reveni.io/castore-silverstone"><strong>here</strong></a></p><p>Please enter the precise order number stated in your order confirmation, and the email address you used when placing your order.</p><p>Please allow up to 7 days from our receipt of your return for the funds to reach your account. If you have not received your refund after this time, please contact our customer service team <a href="https://merchandise.silverstone.co.uk/pages/contact"><strong>here</strong></a></p>

Returns & Exchanges